Refund policy
Last Updated: September 2, 2026
At Ibebelo, we aim to provide every customer with a clear and reliable shopping experience. This Return & Refund Policy explains our return eligibility, return process, refund procedures, and customer support information.
This policy applies to purchases made through:
https://www.ibebelo.com/
30-Day Return Window
Customers may request eligible returns within 30 calendar days after the delivery date shown by the carrier.
Return requests submitted after this period may not be accepted unless otherwise required by applicable law.
Return Eligibility
To be eligible for a standard return, items must meet the following conditions:
- Unworn and unused
- Returned in the same condition as received
- Original tags attached when applicable
- Original packaging included when applicable
- Valid order information or proof of purchase provided
Items that have been worn, washed, altered, modified, or damaged after delivery may not be eligible for a standard return.
These conditions do not affect return options for items received damaged, defective, or incorrect.
How to Request a Return
To request a return, please contact us at:
hello@ibebelo.com
Please provide:
- Order number
- Email address used during checkout
- Reason for the return request
- Photos or additional information when relevant
We generally review return requests within 1–3 business days.
If your return request is approved, Ibebelo will provide return instructions, including the applicable return method and destination information.
Please do not send items back before receiving return instructions from Ibebelo. Unauthorized returns may experience delays in processing.
Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
Customer Responsibility
For standard returns, including change of mind, personal preference, incorrect size selection, incorrect color selection, or no longer wanting the item, the customer is responsible for return shipping costs.
Ibebelo Responsibility
If an item arrives damaged, defective, or incorrect, please contact us before returning the item.
Ibebelo will review the issue and provide an appropriate resolution, which may include a refund, replacement when available, return assistance, or a prepaid return label when applicable.
Restocking Fee
Ibebelo does not charge a restocking fee or hidden return fee for eligible returns.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible at:
hello@ibebelo.com
When available, please provide:
- Order number
- Description of the issue
- Clear photos of the item
- Photos of packaging or shipping damage when relevant
After reviewing the information provided, Ibebelo will provide the appropriate next steps.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items that have been worn, washed, used, altered, or modified after delivery
- Items damaged after delivery due to reasons not caused by Ibebelo
- Items missing original tags, packaging, or included accessories where this affects item condition
Discounted items are not automatically non-returnable unless clearly identified as Final Sale or Non-Returnable before purchase.
Exchanges
Exchange availability may vary depending on product availability and inventory levels.
For size, color, or preference-related returns, customers may return eligible items according to this policy and place a new order.
If an exchange is available, Ibebelo will assist after reviewing the request. If the replacement item is unavailable, customers may choose another available item or receive a refund according to this policy.
Any price difference between exchanged items may require additional payment or may be refunded as applicable.
Refund Process
After receiving and inspecting a returned item, Ibebelo will confirm whether the item meets the return requirements.
If approved, refunds will be issued to the original payment method used during checkout, including credit card, PayPal, or other applicable payment methods.
Approved refunds are generally processed within 1-3 business days after return approval.
After the refund is issued, your bank, credit card company, PayPal, or payment provider may require additional processing time before funds appear in your account.
PayPal refunds are subject to PayPal's processing procedures and timing requirements.
Late or Missing Refunds
If you believe you have not received a refund after it has been issued:
- Check your bank, credit card, PayPal, or payment account again
- Contact your payment provider for additional processing information
- Contact Ibebelo for further assistance
Please include your order number when contacting us about refund questions.
If an issue is caused by Ibebelo, including damaged, defective, or incorrect items, we will review the situation and provide an appropriate resolution.
Return Instructions
Authorized returns should only be sent according to the return instructions provided by Ibebelo.
Please contact us before mailing any return so we can provide the correct return instructions and destination details.
Business Address
Ibebelo
120 68th St S
Birmingham, AL 35206
United States
This address is provided for business contact purposes. Please do not send returns before receiving authorization and return instructions from Ibebelo.
Order Cancellations
If you would like to request cancellation of an order, please contact us as soon as possible:
hello@ibebelo.com
We will make reasonable efforts to assist with cancellation requests. However, cancellation may not be possible after an order has entered processing or has shipped.
If an order is successfully cancelled, the applicable amount will be refunded to the original payment method.
Contact Us
If you have questions regarding returns, refunds, exchanges, or your order, please contact us:
Store Name
Ibebelo
Website
https://www.ibebelo.com/
Email
hello@ibebelo.com
Phone
+1 205-793-0491
Business Address
Ibebelo
120 68th St S
Birmingham, AL 35206
United States
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM CT
We aim to respond to customer inquiries within 1–2 business days.
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