Refund policy

Last Updated: July 23, 2026

At Ibebelo, we want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, this Return & Refund Policy explains our return requirements, return process, shipping responsibilities, and refund procedures.

1. Return Period

Customers may request a return within 30 days after receiving their order.

Return requests submitted after the 30-day return period may not be eligible for approval.

2. Return Eligibility

To qualify for a return, items must meet the following requirements:

• Items must be unused, unworn, and in their original condition.
• Items must include original packaging and tags.
• Customers must provide valid order information or proof of purchase.

Size & Fit Recommendation:

We recommend reviewing product descriptions and size information carefully before purchasing to help ensure the best fit.

Non-Returnable Items:

Products specifically marked as non-returnable at the time of purchase are not eligible for return.

3. How to Request a Return

To request a return, please follow these steps:

1. Contact our customer support team with your order number and reason for return.
2. Our team will review your request within 1–3 business days.
3. If your return request is approved, return instructions will be provided.

Please do not send returned items before receiving approval from Ibebelo. Returns sent without prior approval may not be accepted.

For approved returns, return shipping instructions and return label information will be sent to the customer by email.

Email:
hello@ibebelo.com

4. Return Shipping Costs

Return shipping costs depend on the reason for the return:

• Customer Preference Returns:
  Customers are responsible for return shipping costs for returns caused by personal preference, incorrect size selection, ordering the wrong item, or a change of mind.
• Damaged, Defective, or Incorrect Items:
  If you receive an item that is damaged, defective, or incorrect, Ibebelo will provide a free return shipping label or cover the applicable return shipping costs.

Original shipping fees are not refundable unless the return is caused by an error made by Ibebelo.

For customer-paid returns, we recommend using a trackable shipping method. Ibebelo is not responsible for return packages lost during transit.

5. Refund Process

Once your returned item is received and inspected, we will notify you regarding the refund status.

• Approved refunds will be issued to the original payment method used during checkout.
• Refunds are generally processed within 3–7 business days.
• Actual refund timing may vary depending on your payment provider or financial institution.

6. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

• Check your bank account or payment account again.
• Contact your payment provider for additional processing information.
• Contact Ibebelo for further assistance.

Email:
hello@ibebelo.com

7. Exchanges

Ibebelo provides replacement assistance for items that arrive damaged, defective, or incorrect.

Please contact our customer support team with your order information and details regarding the issue.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. We recommend contacting Ibebelo within 7 days after delivery to help us review and resolve the issue more efficiently.

For eligible issues, Ibebelo will provide a free return shipping label or cover the applicable return shipping costs.

After reviewing the returned item, we will provide an appropriate resolution, which may include a replacement or refund.

9. Restocking Fee

Ibebelo does not charge any restocking fees for approved returns.

10. Return Address

Approved returns should be sent to the following address:

Ibebelo
120 68th St S
Birmingham, AL 35206
United States

Please contact us before sending a return to ensure your request is approved and your return can be processed correctly.

11. Contact Information

If you have any questions regarding returns, refunds, or your order, please contact us: