Shipping policy

Last Updated: September 2, 2026

Thank you for shopping with Ibebelo.

This Shipping Policy explains how orders placed through https://www.ibebelo.com/ are processed, fulfilled, shipped, and delivered.

We are committed to providing clear shipping information and a reliable delivery experience for our customers.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully authorized.

Processing Business Days: Monday – Friday
U.S. Federal Holidays: Excluded
Order Cut-Off Time: 6:00 PM CT

Orders placed after 6:00 PM CT will be considered received on the next processing business day for purposes of calculating the estimated processing period.

During major holidays, promotional periods, unusually high order volume, or circumstances outside our reasonable control, processing may take longer than usual.

If there is a significant known delay affecting your order, we will make reasonable efforts to notify you using the contact information provided with your order.

2.Shipping Availability

Ibebelo offers international shipping services. We ship to many countries and regions; specific delivery areas depend on delivery service availability and restrictions at your destination. Shipping options for your region will be displayed on the checkout page before you complete your purchase.

Customers are responsible for providing complete and accurate shipping information when placing an order.

3. Estimated Delivery Time

Estimated delivery time includes both order processing time and carrier transit time.

United States Standard Shipping

Processing Time: 1–3 business days
Estimated Transit Time: 6–9 business days
Estimated Total Delivery Time: approximately 7–12 business days after order processing

Transit time begins after the order has completed processing and has been transferred to the shipping carrier.

Delivery times are estimates only and are not guaranteed.

Delivery may occasionally be affected by carrier delays, severe weather, holidays, transportation disruptions, incorrect delivery information, or other circumstances outside our reasonable control.

4. Shipping Cost

Free Standard Shipping is available for eligible U.S. orders as displayed at checkout.

If an optional or upgraded shipping service is available, any applicable charge will be clearly displayed at checkout before the order is submitted.

5. Shipping Carriers and Fulfillment

Ibebelo works with fulfillment partners and shipping providers to process and deliver orders to customers throughout the United States.

The carrier used for an order may vary depending on the product, delivery address, and fulfillment requirements.

Once an order has shipped, available tracking information will be provided by email.

6. Shipping Confirmation and Tracking

After your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking information may take approximately 24–72 hours after shipment to display updated carrier activity.

If tracking information does not update immediately, please allow additional time for the carrier's tracking system to refresh.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout.

Please verify the following information before submitting your order:

Full Name
Street Address
Apartment, Suite, or Unit Number, if applicable
City
State
ZIP Code
Phone Number
Email Address

Incorrect or incomplete shipping information may result in delivery delays, failed delivery, or return of the package.

If you notice an address error after placing your order, please contact us as soon as possible at hello@ibebelo.com.

We will make reasonable efforts to assist, but address changes cannot be guaranteed after an order has entered processing or has shipped.

8. Delayed, Lost, or Missing Packages

If your package appears significantly delayed, lost, or marked as delivered but cannot be located, please contact us at hello@ibebelo.com and provide your order number and available tracking information.

Before contacting us, we recommend checking:

The shipping address shown on your order confirmation
Your mailbox, front door, porch, building, or other delivery location
Whether another household member, neighbor, or building staff member accepted the package
Any delivery information or notices provided by the carrier

We will review the available information and work with the relevant shipping provider where appropriate to assist with the next steps.

9. Failed Delivery and Returned Packages

If a package is returned because of an incorrect or incomplete customer-provided address, refusal of delivery, unsuccessful delivery attempts, or another delivery issue not caused by Ibebelo, please contact us for assistance.

If a customer requests reshipment after a package is returned due to an address error or another customer-related issue, additional shipping costs may apply.

Any applicable reshipping charge will be communicated and approved before the package is reshipped.

10. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order after delivery.

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible at hello@ibebelo.com.

Please provide, when reasonably available:

Order Number
Description of the Issue
Clear Photos of the Item
Photos of Relevant Packaging or Shipping Damage

We will review the matter and provide assistance in accordance with our Return & Refund Policy.

11. Order Changes and Cancellations

If you need to request an order change or cancellation, please contact us as soon as possible at hello@ibebelo.com.

We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed after an order has entered processing or has shipped.

For additional information regarding cancellations, returns, and refunds, please review our Return & Refund Policy.

12. Contact Us

If you have questions about shipping, tracking, delivery, or your order status, please contact us:

Store Name:
Ibebelo

Website:
https://www.ibebelo.com/

Email:
hello@ibebelo.com

Phone:
+1 205-793-0491

Business Address:
Ibebelo
120 68th St S
Birmingham, AL 35206
United States

Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM CT

We aim to respond to customer inquiries within 1–2 business days.