Shipping policy

Last Updated: July 23, 2026

Thank you for shopping with Ibebelo. This Shipping Policy explains how we process, ship, and deliver your orders.

We are committed to providing clear shipping information and a reliable delivery experience for every customer.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

• Processing Time:
  1–3 business days after payment confirmation.
• Business Days:
  Monday – Saturday, excluding public holidays.
• Order Cut-off Time:
  Orders placed after 6:00 PM (Pacific Time, PT) will be processed on the next business day.

During holidays, promotional periods, or high-volume seasons, processing times may take slightly longer. If a significant delay occurs, we will contact you using the information provided with your order.

2. Shipping Time

The estimated delivery timeframe is calculated as:

Total Delivery Time = Processing Time + Shipping Time

• United States Shipping:
  Estimated delivery time: 6–9 business days.

Delivery times are estimates only and may vary depending on destination, shipping carrier, weather conditions, holidays, and other circumstances outside of our reasonable control.

3. Shipping Cost

• Standard Shipping:
  Free Standard Shipping is available on all orders.
• Additional Charges:
  Any applicable shipping charges will be clearly displayed during checkout before payment is completed.
• Hidden Fees:
  Ibebelo does not charge hidden shipping or handling fees.

4. Shipping Confirmation and Tracking

After your order has been shipped, you will receive a shipping confirmation email containing tracking information.

You can use the tracking number provided in your shipping confirmation email to monitor your package delivery status.

Please allow some time for tracking information to become available after shipment.

5. Shipping Area

Ibebelo currently ships orders within the United States.

Shipping availability and estimated delivery times may vary depending on destination and service availability.

6. Customs, Duties, and Taxes

For shipments requiring customs processing, additional duties, taxes, or fees may apply according to local regulations.

• Customs charges are determined by local authorities.
• Customers are responsible for applicable customs fees when required.
• Ibebelo does not control customs decisions or additional charges imposed by authorities.

7. Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

Ibebelo is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information provided by customers.

If you need to update your shipping information, please contact us as soon as possible.

8. Delivery Issues

If you experience any delivery-related issues, including:

• Damaged items
• Missing items
• Incorrect delivery

Please contact our customer support team within 7 days after delivery so we can review the issue and provide assistance.

Providing photos or relevant order information may help us resolve the issue more efficiently.

9. Contact Information

If you have any questions about shipping, tracking, or your order, please contact us:

Business Name:
Ibebelo

Website:
https://www.ibebelo.com

Email:
hello@ibebelo.com

Phone:
+1 205-793-0491

Address:
120 68th St S
Birmingham, AL 35206
United States

Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (Pacific Time, PT)
Sunday: Closed